Shipping policy

 

ElectraNest provides shipping information clearly so customers can understand delivery expectations before completing an order.

1. Shipping Method

Eligible products are shipped using available standard delivery services.

Standard Shipping: FREE

2. Estimated Delivery

Our standard estimated delivery timeframe is:

5–8 business days

The estimated timeframe refers to standard delivery and is not a guarantee of delivery on a specific date.

3. Order Processing

Orders are processed after successful payment authorization and applicable order verification.

Processing can vary depending on:

  • Product availability

  • Payment verification

  • Order volume

  • Weekends

  • Holidays

  • Fulfillment requirements

  • Other operational circumstances

4. Shipping Confirmation

When applicable, customers will receive shipping information by email after an order has been prepared for shipment.

Tracking information may be provided when available.

Tracking information may take some time to become active after the shipment is created.

5. Delivery Delays

Estimated delivery dates may be affected by circumstances outside our reasonable control, including:

-Severe weather

-Carrier delays

-Transportation disruptions

-Holidays

-High shipping volumes

-Incorrect addresses

-Delivery restrictions

-Other logistical circumstances

A carrier delay does not automatically mean that an order has been lost.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you discover an address error, contact us immediately at support@electranest.us.

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.

7. Damaged Shipments

Customers should inspect packages when they arrive.

If a television or electronic product arrives damaged, contact ElectraNest promptly.

Please retain the original packaging and take photographs of the package, shipping label, packaging, and product when requested.

8. Lost Shipments

If tracking information indicates that a shipment may be delayed or lost, contact customer support.

We may work with the applicable carrier to investigate the shipment.

9. Shipping Restrictions

Some products may have shipping restrictions based on size, weight, destination, carrier limitations, or other logistical considerations.

Available shipping options shown during checkout are the applicable shipping options for the order.

10. International Shipping

Unless specifically stated on a product page or during checkout, ElectraNest does not guarantee international shipping.

Customers should rely on the shipping destinations and shipping options displayed during checkout.

11. Contact

ElectraNest

3539 Union Blvd
East Islip, NY 11730
United States

Email: support@electranest.us
Phone: +1 (825) 570-1693

Shipping: Free standard shipping
Estimated delivery: 5–8 business days