Privacy policy

Last Updated: August 24, 2026

ElectraNest (“ElectraNest,” “we,” “us,” or “our”) operates the website www.electranest.us and provides online retail services for televisions, electronics, and related products.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our products, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Full name

Billing address

Shipping address

Email address

Telephone number

Order number

Products purchased

Transaction information

Customer service communications

Information submitted through contact forms

Account information when an account is created

Information necessary to process returns or refunds

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, and general website activity.

2. How We Use Information

We may use collected information to:

Process and fulfill orders

Process payments

Arrange product delivery

Provide order confirmations

Provide shipping information and tracking

Respond to customer inquiries

Process returns and refunds

Provide customer support

Maintain and improve our website

Prevent fraud and unauthorized transactions

Protect website security

Maintain business records

Comply with applicable laws and regulations

Communicate important information relating to your order or account

Where marketing communications are used, we will provide appropriate choices and comply with applicable requirements.

3. Payment Information

Payments made through our website may be processed by Shopify and/or third-party payment providers made available through checkout.

Payment providers may collect and process payment information according to their own privacy policies and terms.

ElectraNest does not intentionally store complete payment card numbers on its own website systems.

Customers should provide payment information only through the official checkout process.

4. Cookies

Our website may use cookies and similar technologies to support essential website functionality, shopping cart features, preferences, analytics, security, and other website services.

Cookies may help us:

Keep products in your shopping cart

Remember preferences

Understand website traffic

Improve website performance

Detect potentially fraudulent activity

Provide website functionality

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Service Providers

We may work with third-party service providers that help us operate our business, including providers involved in:

Ecommerce infrastructure

Payment processing

Shipping and delivery

Order fulfillment

Customer support

Fraud prevention

Website analytics

Website security

Email communications

Information shared with these providers is limited to information reasonably necessary to perform the relevant services.

6. Shipping and Delivery

When you place an order, information necessary to deliver your purchase may be shared with shipping carriers, logistics providers, fulfillment partners, or other service providers.

This may include your name, shipping address, telephone number, order details, and tracking information.

7. Legal Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws

Respond to lawful requests

Protect our rights or property

Prevent fraud

Investigate unauthorized activity

Protect customers and other individuals

Enforce our policies and agreements

Protect the security of our website

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary for legitimate business purposes, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, legal compliance, and recordkeeping.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

11. Third-Party Websites

Our website may contain links or integrations to third-party services.

ElectraNest is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of third-party services before providing personal information.

12. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, or information about the processing of your personal information.

To submit a privacy request, contact us using the information below.

We may need to verify your identity before processing certain requests.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Information

ElectraNest

3539 Union Blvd
East Islip, NY 11730
United States

Email: support@electranest.us
Phone: +1 (825) 570-1693

Website: www.electranest.us