Refund policy
At ElectraNest, we want customers to understand our return and refund process before placing an order.
Please review this policy carefully before making a purchase.
1. Return Period
Customers may request a return within 30 days of receiving their order.
The 30-day period begins on the date the order is shown as delivered by the applicable shipping carrier.
Return requests submitted after this period may not be eligible for a refund, except where a different period is required by applicable law.
2. How to Request a Return
To request a return, contact:
Please provide:
-Full name
-Order number
Email address used to place the order
-Product name
-Reason for the return
-Photographs or other information when requested
Customers should wait for return instructions before sending merchandise back.
Do not send a return to an address that has not been provided or confirmed by ElectraNest.
3. Condition of Returned Products
Unless otherwise stated or required by applicable law, returned products should be in substantially the condition in which they were received.
Customers should include applicable:
-Original product
-Accessories
-Manuals
-Cables
-Components
-Packaging where reasonably available
Customers should take reasonable care when inspecting and repackaging televisions and electronics.
4. Damaged Products
If a product arrives damaged, contact us promptly.
Please provide photographs of:
-Product
-Outer packaging
-Internal packaging
-Shipping label
-Visible damage
We may request additional information to investigate the shipment and determine an appropriate resolution.
5. Incorrect Products
If you receive a product that is materially different from the product ordered, contact customer support promptly.
We will review the order and provide appropriate instructions for resolving the issue.
6. Refunds
Once an approved return has been received and processed, ElectraNest will process the refund within 7 days.
Refunds are generally issued to the original payment method.
The time required for the funds to appear in your account may depend on your payment provider or financial institution.
7. Return Shipping
Return shipping arrangements and responsibility may depend on the reason for the return.
For products that arrive damaged, defective, incorrect, or materially different from the order, contact us before returning the product.
For voluntary returns, applicable return shipping costs or responsibilities will be communicated during the return process.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation if an order has already entered processing, fulfillment, or shipment.
If an order has already shipped, the standard return procedure may apply.
9. Exchanges
Where applicable and subject to inventory availability, ElectraNest may consider exchanges.
If the requested replacement is unavailable, we may provide another appropriate resolution in accordance with this policy and applicable law.
10. Refund Processing Time
ElectraNest processes approved refunds within 7 days after the applicable return has been received and processed.
The final posting time is controlled by the applicable payment provider or financial institution.
11. Customer Rights
Nothing in this policy is intended to remove or limit consumer rights that cannot legally be excluded under applicable law.
12. Contact
ElectraNest
3539 Union Blvd
East Islip, NY 11730
United States
Email: support@electranest.us
Phone: +1 (825) 570-1693
Return request period: 30 days from receipt
Refund processing: Within 7 days after an approved return is received and processed
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