Contact information
We're Here to Help
Have a question about a product, an order, shipping, or a return? The ElectraNest customer support team is available to help you before and after your purchase.
We believe customers should always have a clear way to contact the store they are purchasing from. You can contact us using the information below or send us a message through the contact form.
Customer Support
Email: support@electranest.us
Phone: +1 (825) 570-1693
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM EST
Response Time:
We aim to respond to customer inquiries within 1 business day.
What Can We Help With?
Our customer support team can assist with:
Product questions and specifications
Product availability
Order status
Shipping and delivery questions
Tracking information
Damaged or incorrect orders
Returns and refunds
Payment and checkout questions
General questions about ElectraNest purchases
For questions about an existing order, please include your order number in your message so that we can locate your order more quickly.
Business Information
Business Name: ElectraNest
Website: electranest.us
Customer Support Email: support@electranest.us
Customer Support Phone: +1 (825) 570-1693
Business Address:
3539 Union Blvd
East Islip, NY 11730
United States
Contact Form
Please provide your name, email address, and a detailed description of your question.
For order-related inquiries, please include your order number and any relevant details about your purchase.
We will review your message and respond as soon as possible during our customer service hours.
Order & Shipping Questions
If you have already placed an order, our support team can help with:
Order status — We can assist with questions regarding your order after it has been placed.
Shipping — We can provide information about shipping and delivery for your order.
Tracking — When tracking information is available, it can be provided to help you follow your shipment.
Delivery problems — Contact us as soon as possible if your package arrives damaged, incomplete, or different from what you ordered.
Returns & Refunds
If you need to return a product, please review our Return & Refund Policy before sending anything back.
For questions about return eligibility, return instructions, or refunds, contact our support team and include your order number.
We recommend contacting us before returning an item so that we can provide the appropriate instructions for your order.
Before You Contact Us
For the fastest response, please include:
Your full name
Order number, if applicable
Email address used for the order
Product name or model
A clear description of your question or issue
Photos or other relevant information when reporting damage or an incorrect item
Providing these details helps us understand your request and respond more efficiently.
Our Commitment to Customers
At ElectraNest, we aim to provide clear product information, straightforward ordering, dependable customer communication, and transparent policies.
Whether you are considering a purchase or need assistance with an existing order, our customer support team is available to help.
ElectraNest Customer Support
support@electranest.us
+1 (825) 570-1693
We look forward to assisting you.