Contact information
We're here to help with questions about products, orders, shipping, returns, refunds, and general customer support.
ElectraNest
Business Address:
3539 Union Blvd
East Islip, NY 11730
United States
Email: support@electranest.us
Phone: +1 (825) 570-1693
Website: www.electranest.us
Customer Support
You can contact us regarding:
-Product questions
-Product availability
-Order status
-Shipping
-Delivery issues
-Damaged shipments
-Returns
-Refunds
-Order cancellation
-General questions about our website
Order Questions
If you are contacting us about an existing order, please include your order number and the email address used when placing the order.
This information helps us identify your order and respond efficiently.
Returns
Return requests must be submitted within 30 days of receiving your order.
To request a return, contact:
Please include your order number, product name, and reason for the return.
Refunds
Approved refunds are processed within 7 days after the applicable return has been received and processed.
The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Shipping
Eligible products receive free standard shipping.
Estimated delivery is 5–8 business days.
For shipping assistance, please provide your order number when contacting customer support.
Contact Form
Customers may also use the contact form available on our website.
Please avoid submitting unnecessary sensitive personal or payment information through contact forms or email.
Official Business Information
ElectraNest
3539 Union Blvd
East Islip, NY 11730
United States
Email: support@electranest.us
Phone: +1 683-225-0855
We appreciate your interest in ElectraNest and look forward to assisting you.